How to transition to subdomained URLs?

As part of our ongoing efforts to improve the Documoto platform, we have introduced subdomained URLs.

Article Topics

• What Changed?
• Benefits of Subdomained URLs
• How to Transition to Subdomained URLs
• Important Considerations for Transitioning to Subdomain URL
• Subdomain Change Management Implications for Existing URLs
• Subdomain Support
• Attachments
  

What Changed?

Documoto now supports subdomains URLs for each tenant, using your tenant key: 

• Production Subdomain URL: [tenantkey]  
• Integration Subdomain URL: [tenantkey]  

Documoto will provide backwards compatibility for the following primary domain URLs:  

• Production Primary Domain URL: https://documoto.digabit.com
• Integration Primary Domain URL: https://integration.digabit.com 

Benefits of Subdomained URLs

• Personalized and Branded URL: your Documoto web address will align with your brand, making it easier for your users to remember and identify with your organization.
• Improved User Experience and Efficiency: users can access one, or multiple, Documoto tenants at the same time, in separate browser tabs, as well as use a single username to access one, or multiple, Documoto tenants.
• Enhanced Security: subdomained URLs provide an added layer of security, ensuring your sensitive data remains isolated and protected.

How to Transition to Subdomained URLs

To embrace these benefits, you have the option to transition all existing primary domain URLs to the new subdomained URLs. Below are the steps to transition: 

1. Inventory and Document Existing URLs: perform an internal assessment to identify and document all URLs that currently direct to the Documoto Production environment using the primary domain URL. This assessment should encompass all embedded links found within websites, internal systems, or external applications.  
2. Document Respective, Future Subdomained URLs: after compiling the list of URLs, record the respective, future subdomained URL using the attached worksheet.
3. Update URLs to Subdomained URLs: use the worksheet as a reference to update all URLs to their corresponding subdomained versions.  

For example, if you have an a link or button on your company website pointing to the Documoto login page: 

• • Primary Domain URL: [tenantkey]
  • Subdomained URL: [tenantkey]

Important Considerations for Transitioning to Subdomain URL

As part of the subdomain release (deployed on October 9, 2023), a new SSL certificate has been implemented for the newly introduced .app.documoto.com domain.

To ensure a seamless experience for your users, please consider the following:

• Device and Browser Compatibility: ensure that your users’ devices and browsers meet Documoto’s Library hardware & software requirements. You can find these requirements outlined in detail in this article: Documoto Library Hardware and Software Requirements. 
• Whitelist Domains: If your or your users’ IT teams maintain domain whitelists, ensure they add *.app.documoto.com  to their list of whitelisted domains.

Subdomain Change Management Implications for Existing URLs

Consult the table below for change management implications for existing primary domain URLs following the introduction of subdomains:

The following continue to be supported with subdomained URLs: 

• Integration URL parameters
• Open to Search Results Direct URLs
• Open to Content Viewer Direct URLs
• Filter Direct URLs

Subdomain Support

If you have any questions or require further assistance, don't hesitate to reach out to your designated Customer Success Manager or the Documoto Support Team at support@documoto.com.

Attachments

• Inventory Documoto URLs Worksheet