Documoto Library Hardware and Software Requirements
The Documoto Library is a cloud-based SaaS application accessed through a modern web browser. To ensure optimal performance, make sure your system meets or exceeds the minimum requirements for your operating system.
Article Topics
- Supported Web Browsers
- Browser Configuration Requirements
- Screen Resolution Requirements
- Operating System Considerations
- Domain & IP Address Whitelisting
- Network Considerations
Supported Web Browsers
The Documoto Library is tested and fully supported on the latest stable versions of the following web browsers:
- Google Chrome
- Microsoft Edge (Chromium; not legacy)
- Mozilla Firefox
- Safari
Beta, development, and preview versions of browsers are not supported.
If you are not using one of the four supported browsers or their latest versions, you may experience degraded performance or encounter unexpected behavior with certain features or functionality in the Documoto Library.
If you would like to discuss specific questions or concerns regarding a web browser that you are using to access Documoto, please reach out to Documoto Support.
Browser Configuration Requirements
To ensure that the Documoto Library works properly in your browser, ensure the following are enabled:
- Javascript
- Cookies
- Local Storage
Screen Resolution Requirements
The Documoto Library is responsive and works on any modern web-enabled computer, tablet, or mobile device.
While Documoto is supported on any web-enabled mobile device, we recommend a device with a screen resolution of 1024 x 768 or higher for the best user experience
Operating System Considerations
Documoto Library is tested on:
- Windows
- macOS
To ensure compatibility:
- Use a supported and updated version of your operating system so it does not limit your web browser's functionality
Domain & IP Address Whitelisting
If your organization restricts access via whitelisting, make sure the following domains are allowed:
- https://[tenantkey].app.documoto.com
- https://[tenantkey].integration.documoto.com
- http://cdnjs.cloudflare.com
- https://fonts.gstatic.com
- https://receptive.io
- https://pspdfkit-license-service-2.com
If your IT team whitelists IP addresses that can be accessed from your device, the following IP addresses should be whitelisted for Documoto Library to run properly:
- Production & Sandbox Environment IP Address: 52.204.121.208
- Integration Environment IP Address: 54.81.81.71
Network Considerations
The performance of the Documoto Library is heavily dependent on users' network speeds.
Recommended Network Specs
- Upload & Download Speed: At least 15 Mbps (for uploads and downloads)
- Ping Signal (Latency): Less than 250 ms
High ping latency (e.g. 600 ms) can cause delays in actions like logging in or loading pages
Tips for Better Performance
- Close other bandwidth-heavy applications when using Documoto
- Use a wired connection for more stable speeds when possible