Documoto Admin Center Hardware and Software Requirements
The Documoto Admin Center is a cloud-based SaaS application accessed through a modern web browser. To ensure optimal performance, make sure your system meets or exceeds the minimum requirements for your operating system.
Article Topics
- Supported Web Browsers
- Browser Configuration Requirements
- Screen Resolution Requirements
- Operating System Considerations
- Domain & IP Address Whitelisting
- Network Considerations
Supported Web Browsers
Documoto Admin Center is tested and fully supported on the latest stable versions of the following browsers:
- Google Chrome
- Microsoft Edge (Chromium, not legacy)
Beta, development, and preview versions of browsers are not supported.
Unsupported or Partially Supported Browsers
If you are not using a supported browser or their latest versions, you may experience degraded performance or encounter unexpected behavior with certain features or functionality in Documoto Admin Center.
- Internet Explorer 11: Not supported.
- Microsoft ended support for Internet Explorer 11 in 2021, and Documoto has followed suite.
- Safari: Not officially supported for Admin Center usage.
- While most Documoto Admin features are supported in Safari, Safari has built-in limitations that affect features like drag and drop in the Admin Center.
- Firefox: Not officially supported for Page Builder usage.
- While most Documoto Admin features are supported in Firefox, Firefox has built-in limitations that affect Page Builder features specifically in the Admin Center > Content Admin.
If you would like to discuss specific questions or concerns regarding a web browser that you are using to access Documoto Admin Center, please reach out to Documoto Support.
Browser Configuration Requirements
To ensure that Documoto Admin works properly in your browser, ensure the following are enabled:
- Javascript
- Cookies
- Local Storage
Screen Resolution Requirements
The Documoto Admin Center module requires a minimum screen resolution of 1024 x 768 pixels.
Documoto Admin Center is not tested or guaranteed to function properly on any device or screen resolution lower than 1024x768 pixels.
Operating System Considerations
Documoto Admin Center is tested on:
- Windows
- macOS
To ensure compatibility:
- Use a supported and updated version of your operating system so it does not limit your web browser's functionality
Domain & IP Address Whitelisting
If your organization restricts access via whitelisting, make sure the following domains are allowed:
- https://[tenantkey].app.documoto.com
- https://[tenantkey].integration.documoto.com
- http://cdnjs.cloudflare.com
- https://fonts.gstatic.com
- https://receptive.io/
- https://pspdfkit-license-service-2.com/
If your IT team whitelists IP addresses that can be accessed from your device, the following IP addresses should be whitelisted for Documoto Admin Center to run properly:
- Production IP Address: 52.204.121.208
- Integration IP Address: 54.81.81.71
Network Considerations
The performance of the Documoto Admin Center is heavily dependent on users' network speeds.
Recommended Network Specs
- Upload & Download Speed: At least 15 Mbps (for uploads and downloads)
- Ping Signal (Latency): Less than 250 ms
High ping latency (e.g. 600 ms) can cause delays in actions like logging in or loading pages
Tips for Better Performance
- Close other bandwidth-heavy applications when using Documoto
- Use a wired connection for more stable speeds when possible