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FAQ

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Answers to common questions

  • Why are some of my users not seeing browse flow tiles on the home page?
  • Can Documoto collect and store credit card information?
  • Can I embed or ‘iframe’ Documoto within another website?
  • How do I add a new part to Documoto?
  • How do I edit the BOM or diagram for an interactive page?
  • How do I reset a forgotten password?
  • How do I update or change my password?
  • What information does Documoto collect?
  • Why am I being prompted to download or enable Adobe Flash Player?
  • Why am I receiving an "error loading image" message when opening a .plz file?
  • Why do books take longer to load after I publish a lot of content?
  • Why are some page filenames appended with digabit####?
Support Center | Documoto