Generic User Accounts

Customers with a need to share access to Documoto across multiple users can utilize a Generic User Account.  A Generic User Account allows users to:

• Access your Library simultaneously
• Create and support multiple active sessions across various devices and locations

Note: Using a Generic User Account may have cost impact to your
subscription.  Please contact support@documoto.com or
your designated Customer Success Manager for details. 

Article Topics

• How Generic User Accounts Differ from Named Users
• How to Enable a Generic User License

How Generic User Accounts Differ from Named Users

Generic User Accounts:

• Allow multiple to log in concurrently into the same username across various devices and locations.
• Separate session IDs are created, preventing Shopping Cart orders from being combined.
• Upon terminating a session, the Shopping Cart is emptied and items are not saved.
• Order History displays across all users with the same Generic User Account.
• Limited usage analytics will be available for login activity.
• Favorites Lists are not supported.
• News Items are not marked as 'read'.  Therefore, required and non-required reading display upon subsequent logins.

Named Users:

• Provide a unique login for each person.
• Shopping Cart items persist after logging out.
• Provide better analytics for:
  • Specific user login activity
  • Order activity
  • Part, page, and media views