End users may come across discrepancies, obsolete items or questions when browsing content in Documoto. The Report an Issue feature, formerly called 'Contact Media Owner', allows users to send an email message, with the option to add attachments, to a defined content owner.
Users can Report an Issue for any Documoto entity – book,
chapter, page, part, or other media, such as documents or
How to Define a Content Owner
Each Documoto environment, or tenant, has content owner field which designates who receives all email communications generated by the Report an Issue feature.
Note: more than one content owner can be defined for an
environment, but all content owners will receive all Report
an Issue emails.
To define content owner(s) for your Documoto environment, please contact your Customer Success Manager or firstname.lastname@example.org.
How to Report an Issue
- Login to Documoto Rocket
- Using your preferred searching method, navigate to the content you wish to report an issue on.
- In the content viewer, click the Report an Issue button.
- In the Report an Issue modal, complete all required fields and if desired, provide an attachment, such as a file or image.
- Note: the Subject and From fields will be pre-populated by the associated entity name and user email address, respectively. However, both fields are editable.
- Click Send.
Report an Issue Email Communications
Report an Issue communications will be sent as an email from email@example.com. The email message will include a link to the entity where the issue was reported within Documoto. As such, the content owner(s) will be able to navigate to the exact entity and location from which the user reported an issue.