Our first-generation Documoto products (Documoto Classic Cloud Library, Tenant & Organization Admin modules, the Publisher module and the Reporting module) use Adobe Flex which relies on Adobe Flash Player to run in your web browser.
As a result, users may be kicked out of Documoto when:
- A user tries to refresh Documoto using their web browser's native refresh option
- A user tries to click on a print job in the Job Manager and pop-ups are not enabled
Note: all supported web browsers (e.g. Chrome, Safari, Firefox,
Internet Edge) may be affected.
To resolve these issues, respectively:
- Do not use your web browser refresh option when utilizing our first-generation Documoto products
- Ensure your web browser settings are configured to allow pop-ups for https://documoto.digabit.com.
Note: Microsoft Edge and Safari do not currently offer pop up
blocker exceptions. Please speak with your internal IT
department regarding your company policies on web browser