We have prepared the attached guide to help our customers understand how and when Documoto releases software, how we provide support for software changes, what notice can be expected, and how we manage and schedule downtime.
One of the compelling advantages of a Software as a Service ("SaaS") platform such as Documoto is the capability to rapidly and frequently push software improvements and fixes into Production, often with little or no downtime. Our software engineering team utilizes state-of-the-art development practices to update our SaaS software as often as needed in order to provide the best possible experience for our customers.
Since we are a SaaS platform serving many different customers on the same system, it is impossible to coordinate our release activities with any specific customer. However, we realize that Documoto is a critical business system for our customers, used internally and often throughout their sales channel and user community. Our customers must have sufficient time and support to prepare their organization for any significant changes in Documoto.
This becomes a bit of balancing act, where we seek to preserve our ability to maintain, extend, improve, operate and repair Documoto for all of our customers, while ensuring we provide sufficient notification and support to our customers and their change management activities. The attached guide should help you understand how we achieve that balance.