How to Troubleshoot Common DocuStudio Errors

In this article, we will review how to troubleshoot common errors in the DocuStudio.  

Article Topics

• Error After Initial Download of the DocuStudio Application
• Java Memory Errors
• Upload Errors 

Error After Initial Download of the DocuStudio Application

After downloading and installing DocuStudio, per the How to Download and Install Docustudio article, if you are not immediately prompted with the Settings pop-up upon login, there is likely a security setting interfering with the installation of the application.

This error typically happens when the DocuStudio install file is downloaded to a protected folder. To install DocuStudio successfully, please follow these steps:

1. Un-install DocuStudio from your computer
2. Delete the downloaded file and DocuStudio folder created on install
3. Re-download DocuStudio to an unprotected folder
4. Install DocuStudio

Java Memory Errors

Java is required to hotpoint pages in DocuStudio. If the diagram fails to load or if auto-hotpointing fails, the primary cause is that the Java memory is not high enough.

For DocuStudio to fully function, the Java JRE file path needs to be defined in the Java Settings, and the memory should be set to the highest possible setting (generally 4096m).

Upload Errors

If you receive a processing error when uploading an interactive page from DocuStudio to Documoto, check the following prior to contacting Support:

• Ensure DocuStudio is connected to the Internet. If you are connected, there will be a green circle to the left of your username at the top right corner of the application.
  • If the circle is red, your connection has been lost. To re-connect, save any publishing work, close DocuStudio and re-launch the application. 
• On the Page tab, there is a Validate button that will check your page for any issues.
  • "Warnings" will not cause processing failures, but "Errors" will. You must resolve all errors before attempting to publish your page. 

If the issue persists, please contact Support and provide them with your DocuStudio.log file, found here: 

• Windows: C:\Users\[Your User]\AppData\Roaming
• Mac: Users\[Your User]\DocuStudio